01 About these terms
These terms govern your use of 1008.ai and its image and video creation services. References to “we”, “us” and “our” mean the operator of 1008.ai. By using the service, you agree to these terms. If you do not agree, do not use the service.
Our Privacy Policy explains how we handle personal information and creative content. Questions about these terms can be sent to support@1008.ai.
02 Eligibility and your account
You must have the legal capacity to enter this agreement and meet applicable age requirements. If you use the service for an organisation, you must have authority to act for it. Where parental or guardian permission is required by law, obtain that permission before using the service.
Provide accurate account information, keep your credentials secure and do not share access in a way that compromises other people’s information. Contact us if you suspect unauthorised account activity.
03 Our services
1008.ai provides tools for generating images and videos from prompts or reference images, managing creations in a workspace and downloading available results. Available models, settings and output formats are shown in the relevant tool.
A credit purchase or plan provides access to the described generation services and account benefits. It is not an investment, a cash deposit or a guarantee of a particular artistic result. Review the selected settings and credit cost before submitting a request.
04 Acceptable use
Use 1008.ai lawfully and respect the rights and safety of others. You must not use the service to:
- Create, distribute or facilitate illegal content, sexual exploitation, sexual content involving minors, or pornography and adult content intended for sexual gratification.
- Infringe copyright, trademarks, privacy or other rights, or create non-consensual intimate imagery.
- Impersonate others for fraud, deceive people about identity or authorisation, or facilitate unlawful violence or harassment.
- Bypass account restrictions, misuse payment methods, exploit credit systems, or interfere with the service or its security.
We may reject requests or restrict accounts where reasonably necessary to address violations, fraud, security concerns or legal requirements. Report misuse to support@1008.ai.
05 Your inputs and outputs
You retain the rights you already hold in prompts and uploaded materials. You are responsible for having the permissions needed to submit and process them, including permissions relating to copyrighted works, trademarks and identifiable people.
1008.ai does not claim ownership of your generated outputs. You may download and use them subject to these terms and applicable law. This does not guarantee that an output is eligible for copyright protection, is exclusive to you, or does not resemble another result.
AI outputs can contain inaccuracies or unintended details. Review outputs before publishing or relying on them. Do not present an output as a verified fact or an authorised endorsement when it is not.
06 Commercial use
Images and videos generated with 1008.ai may be used commercially, whether created with free or paid credits. This includes brand campaigns, social media content and product marketing.
Commercial permission from 1008.ai does not grant rights in third-party materials, trademarks or likenesses. Obtain any necessary permissions for reference materials and review your intended use for compliance with applicable law.
07 Content privacy and permissions
Your uploads and creations are private by default. You grant us permission to process, store, reproduce and deliver your content to the extent necessary to provide your requested services and manage the related account, support and security functions. This is not a permission to publish your private content for promotional purposes.
Your prompts, uploaded materials and generated outputs are not used to train AI models. See our Privacy Policy for the distinction between processing a generation request and model training.
08 Prices, payments and credits
Plan prices are listed in USD before tax. Applicable sales tax, VAT or GST is added according to your billing location and the product classification. Your payment currency, tax and final total are shown at checkout before you pay. Promotional and purchased credits may have different expiry rules; the conditions shown for the relevant grant or purchase apply.
Payments use Stripe Managed Payments. The checkout and receipt identify Link as the merchant of record for the transaction. Stripe handles applicable indirect tax compliance within the service's coverage and transaction-related support through Link support. 1008.ai provides the digital service and product support.
New accounts receive 50 registration credits, valid for 30 days. Image generation uses 3 credits at 1K, 4 credits at 2K and 5 credits at up to 4K. Video credit costs depend on the selected specification and are shown in the creation interface. Credits are service allowances and are not redeemable for cash or transferable between accounts.
Credits are reserved when a request is accepted and consumed when generation succeeds. A confirmed failed request releases its reserved credits. Returned credits remain valid until the later of their original expiry or 24 hours after return, subject to any payment refund or dispute restrictions. This does not extend the validity of other credits in your account.
Monthly and yearly memberships are one-time purchases for one month or twelve months of access, with no automatic renewal. Yearly purchases provide twelve monthly credit periods; only the current period's credits are available, and unused monthly credits expire at the end of that period. Memberships cannot be stacked or changed while active; you may purchase again after expiry. We do not send expiry reminders. If you have a legacy recurring subscription, manage its cancellation through billing or contact support.
09 Digital delivery
The service is delivered digitally through your account; no physical product is shipped. Purchased credits or plan benefits are assigned to the account associated with the purchase once payment is confirmed. If payment is confirmed but the expected benefit is missing, contact support@1008.ai with the transaction reference. Do not send full card details.
Generation time depends on the request and service conditions. Results and task status are provided in your workspace. Generated videos are available to retrieve for 72 hours after they are ready; download them before expiry. Keep your own copies of images and videos you want to preserve, as permanent storage is not guaranteed.
A credit release after generation failure is different from a payment refund. For missing results, incorrect credit charges or a service problem, contact support with the task reference so the issue can be investigated.
10 Cancellations and refunds
You may request a refund within 14 days of purchase if none of the paid credits or paid service entitlement from that purchase has been used. Using free promotional or registration credits does not, by itself, make an otherwise unused paid purchase ineligible.
Once paid credits or the paid service entitlement from a purchase have been used, that purchase is generally not refundable merely because you change your mind. Use is determined from the credit-source records, not simply whether any generation has occurred in your account.
To request a refund or cancellation, email support@1008.ai from your account email and include the purchase date and transaction reference. We will review the purchase and usage records and explain the outcome. You may also contact Link support for transaction-related requests. Stripe may issue a refund under the Managed Payments terms; our policy does not restrict those terms or mandatory consumer rights. Do not include full payment-card details.
A full payment refund revokes the membership, remaining credits and future credit periods associated with that purchase. Credits already used are not turned into a negative balance. Unrelated promotional credits and other purchases are not revoked by that refund.
Duplicate charges, a paid service that was not delivered, and other service or billing problems are considered separately. Nothing in this policy limits mandatory cancellation rights, remedies for a defective or misdescribed service, or other rights that applicable consumer law does not allow us to exclude. Where starting digital delivery requires your express consent or acknowledgement of an effect on cancellation rights, that must be obtained separately; these terms alone do not supply that consent.
11 Suspension, liability and disputes
We may change or suspend features for maintenance, security, legal requirements or service improvements. Where a change materially affects a paid service, your applicable contractual and statutory rights remain in place. We may restrict or terminate access for a serious breach of these terms, using notice where appropriate and practicable.
Ending access does not, by itself, revoke the commercial permission for outputs you lawfully generated and retained. It does not guarantee continued hosting or download availability. Any remaining paid entitlement must be handled consistently with the refund policy and applicable law.
We do not guarantee uninterrupted availability, error-free output or suitability for every purpose. To the extent permitted by law, we are not responsible for indirect losses arising from your use of generated content. Nothing here excludes liability that cannot lawfully be excluded, or overrides mandatory consumer rights.
For a dispute, first contact support@1008.ai with the relevant facts so we can seek a resolution. Applicable law determines governing-law and jurisdiction questions, including any mandatory protections available where you live. These terms do not require you to waive a mandatory right to seek a remedy from a competent court or authority.
12 Changes and contact
We may revise these terms as services and requirements change. The date above identifies the latest revision. Material changes affecting an existing paid arrangement will be communicated where required; changes do not retrospectively remove rights you already acquired.
For service questions, billing, refunds, cancellations or rights complaints, contact support@1008.ai. For personal-information requests, see our Privacy Policy.